JOB SUMMARY

We are seeking a talented and customer-focused individual to join our team as a Full-Time Piercing Technician and Piercing Sales Specialist. This dual role combines the artistry and technical expertise of piercing with exceptional sales and customer service skills. As a Piercing Technician and Piercing Sales Specialist, you will be responsible for providing professional piercing services, outstanding customer service, maintaining a safe and clean environment, and assisting customers in selecting and purchasing piercing jewelry and related products.  This position will work primarily on Wednesday through Sunday, but flexibility is required due to seasonality and changing business needs.

VALUE + SKILL SET

• Proven experience as a Piercing Technician, with a strong portfolio demonstrating expertise in various piercing styles and placements.
• Knowledge of anatomy and physiology.
• Thorough knowledge of piercing techniques, aftercare procedures, infection control and safety protocols.
• Excellent interpersonal and communication skills, with the ability to provide friendly, patient, informative, and professional customer service.
• Ability to work in a fast-paced environment, managing multiple customer requests and sales transactions efficiently.
• Attention to detail and commitment to maintaining a safe and sanitary workspace.
• Flexibility to work evenings, weekends, and holidays as required.
• Knowledge of current industry trends, jewelry designs, and materials is desirable.
• Ability to use specialized equipment such as sterilization machines, autoclaves, and piercing tools.
• Ability to follow all local and state regulations governing piercing.
• Any relevant certifications or training in piercing and customer service are advantageous, including Member of the Association of Professional Piercers recommended.

RESPONSIBILITIES

Piercing:

• Perform a wide range of piercing procedures, adhering to industry standards and best practices.
• Consult with clients to understand their piercing preferences, ensuring a thorough understanding of their desired location, style, and jewelry options.
• Provide expert advice on appropriate piercing placements, taking into consideration anatomical limitations and personal preferences.
• Ensure compliance with health and safety regulations, including sterilization of equipment, maintaining a clean workspace, and following strict hygiene protocols to ensure safety of clients
• Offer aftercare instructions and guidance to clients, ensuring they understand proper healing procedures and providing support throughout the healing process.
• Keep up-to-date with the latest trends, techniques, and industry advancements in piercing.
• Ensure adequate stock supplies as needed.
• Provide a weekly recap to Management detailing transactions on a Sales Tracker Report

Sales and Customer Service:

• Greet and assist customers in a friendly and professional manner, creating a welcoming and inclusive environment.
• Engage with customers to understand their needs and preferences, providing personalized recommendations for piercing jewelry and related products.
• Maintain an extensive knowledge of various types of piercing jewelry, materials, and designs to educate customers and guide them towards the most suitable options.
• Maintain product knowledge to recommend the best jewelry for each client.
• Process sales transactions accurately and efficiently, handling payment methods.
• Assist with inventory management, including restocking merchandise, conducting regular inventory counts and ensuring the availability of popular items.
• Maintain a visually appealing and organized display of products to enhance the shopping experience for customers.
• Provide exceptional after-sales/piercing support, addressing any inquiries, concerns, or issues raised by customers promptly and professionally.
• Contribute to achieving sales targets and store performance goals through proactive selling techniques and product promotion.

PHYSICAL REQUIREMENTS

• Manual Dexterity: The ability to perform intricate and precise movements with your hands is essential for piercing. This includes handling piercing tools, manipulating jewelry, and conducting piercing procedures with precision.
• Stamina: Piercing can be physically demanding, requiring the technician to stand for extended periods and maintain focus and precision throughout the piercing process. Good stamina is necessary to perform multiple piercings consecutively without compromising on quality.
• Strength: Piercing may require applying slight pressure or resistance when piercing certain areas, such as cartilage or thicker tissues. Having adequate hand and wrist strength is beneficial for these situations.
• Fine Motor Skills: Exceptional fine motor skills are necessary for handling small piercing instruments, manipulating jewelry, and working with delicate body tissues. The ability to work with precision and accuracy is crucial to ensure a successful and comfortable piercing experience for clients.
• Visual Acuity: Good vision is important to properly assess the piercing site, determine proper needle placement and ensure accurate alignment of the jewelry. Visual acuity is required to identify potential risks or complications during the piercing process. Must be able to lift 15 pounds at times.

SPECIFICS

Position will be based at the Flagship store in the heart of the French Quarter. Competitive compensation. Benefits and optional 401K matching program.

ABOUT THE BRAND

Porter Lyons Orleans-based and culturally inspired jewelry & lifestyle company that gives back to the city, founded by Ashley Porter in 2012. Uncommon Luxury.

Join our team and become a valued member of our piercing and sales department. If you are passionate about body art, have exceptional sales skills, and enjoy creating a positive customer and team experience, we would love to hear from you.

Porter Lyons is an equal opportunity employer and is committed to providing a workplace that is diverse, inclusive, and free from discrimination or harassment. We value the contributions of all our employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, veteran status, or any other legally protected status.